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Frequently Asked Questions

  • Materials/Care

    Materials and Care

    What mural materials are available to choose from?
    The five materials we currently offer are FLEXcon WALLdeco (Peel & Stick); UltraFlex-FabriTac (Peel & Stick); Dreamscape-Mystical (Requires Paste); HP-PVC-Free Wallpaper (pre-pasted); Dreamscape-Artist’s  Canvas (Requires Paste).  For more information about each material visit our Materials page here.

    Can I install the mural myself?
    Yes. Our materials are applied like wallpaper.  If you would rather have your wall mural professionally installed, click here.

      Are the murals pre-pasted?
    We currently offer two “Peel & Stick” options and one pre-pasted wallpaper.  For more information about each material visit our Materials page here.

      How do I clean my mural?
    Your mural should be cleaned with a lightly damp cloth.  Rubbing excessively may cause damage to the mural.

    Are the murals removable?
    Currently FabriTac® and WALLdeco are the only two removable or re-positionable wall substrate that MuralMasters has available. Both can easily be removed and applied to another wall if you so desire. Should you choose to do this, it is strongly recommended that you have two people when removing each of the wall panels so that you DO NOT let the back of the wall panel touch together. Doing so may damage the self-stick adhesive and cause the wall panel not to re-adhere to the wall properly

    Can I install a mural in my basement, bathroom or other moisture rich areas?
    Yes. However, certain precautions should be taken.  To protect the mural from moisture, it should be coated with several light layers of water-based polyurethane.  If you think there could be moisture behind the wall, a wallpaper paste containing a mildewcide should be used to adhere the mural to the wall.

    How do I select the proper material for my specific needs?
    Our MuralMasters team is happy to help you decide which substrate would be best for your mural.  Give us a call toll-free at 1-844-416-8725.

     

  • Size/Cost

    Size and Cost

    Are there any size restrictions when ordering murals?
    Yes.  Your mural must be at least 30 square feet in size. 

    What sizes do the murals come in?
    We custom-fit your mural to fit your wall.  The size of the mural is dependent upon the measurements of your wall.  If you have special design requirements, our MuralMasters team will be happy to work with you, call 1-844-416-8725.

    Why is there a minimum size?
    Our agreements with the artists and photographers require a minimum size of 30 square feet to be classified as a mural.

    What is the maximum size I can order?
    There is no maximum size.

    What is the cost of a mural?
    Our murals begin at $10.00/square foot.

  • Using My Image

    Using My Image

    What are the minimum image quality requirements for a mural?
    If you have any questions or concerns with your image or images you plan to use, for your customized wall mural, please feel to send us an e-mail or give us a call. We accept file sizes from 20MB to 100MB in tiff or jpeg formats. We will not accept sizes images below 11” x 14”. Our primary focus is to make sure that you are happy with your MuralMasters wall mural.

    Please note:
    If you are using a digital camera, the higher the megapixel, the better the output for your wall mural.
    If scanning an image, the higher the resolution (300 dpi minimum), the better the output for your wall mural.  If you are using a graphic program, please do not enlarge or change the resolution for the image before sending to MuralMasters.
    If you have any request to modify your image or images (color, cropping, etc.) please contact us via e-mail or by one of our design team at 1-844-416-8725.

    What do I need to know about image copyrights?
    MuralMasters respects all copyright laws and retains the right to refuse to print any image or images that do not follow all copyright laws or that we deem goes against our values. By uploading your image or images to MuralMasters you are stating that (1.) your image or images do not infringe on another individuals copyright or their intellectual property nor the right to privacy of any third party, and (2.) you possess the rights to the image or images you submitted, and (3.) each identifiable person in your submitted image or images has given you permission to you to reproduce their image, and (4.) that you are not using MuralMasters “Create Your Own” for any unlawful purpose, and (5.) should any legal litigation arise from a printed image or images, MuralMasters will not be held liable should it be discovered that a printed image or images be in violation of any copyright law, intellectual property or third party privacy. 

    MuralMasters respects your copyright. The files you upload are stored for up to three months for back-up purposes only in case there might be damage due to shipping or reprint. We will, at you request in writing, delete these files at any time during this three-month period.

    Can I use images downloaded from the Internet?
    Online images will most likely not be of high enough quality to print as a large-scale mural.  You would also need to secure permission from the copyright holder to use their image.

     

  • Ordering/Shipping

    Ordering and Shipping

    Do you accept rush orders?
    Yes, we do accept rush orders; however, our murals are shipped standard within 5-10 business days after the order is processed.  If you need your mural shipped within 3 business days, please call us toll-free at 1-844-416-8725.

    How are the murals shipped to me?
    Murals are rolled on a sturdy central core and packaged in a heavyweight corrugated cardboard container for shipment.  We ship exclusively with Fedex to street addresses within the United States and Canada.  We do require a signature upon delivery of your package to guarantee your mural arrives safely.

    Do you charge sales tax?
    Sales tax  (9%) is required on orders placed within the state of Alabama. 

    Will I receive an order confirmation and shipping notification?
    Yes.  You will receive an order confirmation after your order has been placed.  You will also receive a shipping notification 5-10 business days after your order has been placed and your mural has shipped.

    What forms of payment do you accept?
    We accept Visa, MasterCard, American Express and Discover.  You may also pay using your PayPal account.

     

  • How to Hang

    How to Hang

    Is my wall ready for hanging a mural?
    Make sure your wall is smooth and clean before adhering your mural.  We recommend applying the mural to a surface that has been coated with a flat latex paint.  If your wall has an existing coat of gloss or semi-gloss paint, we suggest roughening it with medium grit sandpaper.  Call us toll-free at 1-844-416-8725 if you have any questions.

    How do I allow for switches, outlets and other obstacles?
    Before applying your new MuralMasters wall mural to your selected wall, shut off power to the wall receptacles and light switches and remove the wall covers/plates. As you apply each panel in position, note where the switch and/or wall outlet(s) are located. Carefully find the inside edge of the switch and/or outlet box and using a sharp knife blade, carefully cut along the inside edge and remove the excess and then replace the switch and/or wall plate or covers.

    How do I align the seams on multi-panel murals?
    If you want to avoid seam lines, simply cut the 1” bleed off each side of the panels and align the panels so they are directly touching each other.  This will eliminate any seam lines that may show through underneath the panels.

    How do I trim the edges of my mural?
    Once you have applied the mural to your wall you should trim any overage that does not fit on your wall.

     

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